Extremely disappointing experience at Jim’s Auto Clinic. I originally brought my car in for a catalytic converter fault code. I specifically asked if they could replace the catalytic converter, but instead, they repaired an exhaust leak—charging me $800. A week later, the same code came back. I was told to bring the car back, and this time they ran a diagnostic using software that cost me another $500. I was instructed to drive 200 miles, and if the code returned, they would replace the catalytic converter. After the 200 miles, the code came back—but instead of replacing the converter, they changed a coil pack (without even calling me for approval), charging another $500 for a repair that’s simple and inexpensive (part costs around $150 and takes minutes to install). After all this, the same original code for the catalytic converter returned—for the fourth time. The issue I brought the vehicle in for still hasn’t been resolved, and I’ve now spent more on repairs than the car is worth. As a disabled veteran on a fixed income, this has been both financially and emotionally exhausting. I would strongly advise others not to take their vehicle here for repairs. After giving Jim’s Auto Clinic one last chance, I dropped my car off for repairs. When Steve called back, he was very unfriendly and refused to work on the vehicle, stating it was because I had previously left a bad review. I explained that I was still experiencing the same issues and specifically mentioned that the turbo oil return line was damaged and leaking oil. Steve dismissed this, saying it could be leaking from anywhere. I then took the vehicle to another reputable shop. They confirmed that the catalytic converter was indeed bad and also found that the turbo oil return line had been damaged during the previous installation done by Jim’s Auto Clinic. It appears this shop only responds to positive reviews and has no interest in resolving issues they cause or diagnosing problems correctly without repeatedly charging more money. As a result, I now have to pay another shop to fix what Jim’s Auto Clinic failed to properly diagnose or repair. I would advise caution before bringing your vehicle here.
Hi QuintIn, I’m sorry you feel let down by your experience. I’d like to clarify the service history for accuracy. On 8/13/2025, your vehicle came in for a check engine light with code P0420. Our diagnosis found an exhaust leak at the manifold, which can cause this code. We repaired the leak, cleared the code, and the light went out. We also repaired an unrelated turbo oil supply line leak noted at that time. On 8/27, the same code returned. We performed a required software update, discounted the service, and the code was resolved. A catalytic converter replacement would have been approximately $3,000. On 9/26, the vehicle returned with a different code (P0304 – cylinder 4 misfire). The faulty ignition coil was diagnosed and repaired with your authorization. We attempted to contact you after your earlier review to discuss your concerns but did not receive a response. Due to the ongoing dispute and public accusations, we later declined further service.
- Jim's Auto Clinic