5

Great communication. Professional attitude from vehicle drop off to pick up. Couldn’t be more pleased. A+

5

5

In December 2016, I had a feeling that there were many problems with my 2006 van. Two of my good friends recommended that I take my van in to Jim’s Auto Clinic because it was conveniently located to me and because my friends said that Jim’s would be the best place with fair pricing to have them perform a thorough bumper to bumper check up on it. I was correct when Phil, the Service Writer called me to let me know that there were multiple problems with it, (to the tune of $7,000.00 all total) and he suggested that I get a new car! Since that time in 2016, I’ve taken my SUV in for a few very minor things, such as checking that my tires were properly inflated, for some sound advice and to put my rear windshield wiper back on. Everyone at Jim’s Auto Clinic has always been very helpful and courteous. Since 2016 they’ve never charged me for any service that they’ve done, which I was very surprised by, as most other places would’ve charged me just to do the simplest thing! Last week was the first time that I had my oil changed by Jim’s Auto Clinic, which is not only more convenient for me, but also much less expensive rather than going to the dealership where I purchased my SUV! A couple other things that I like about Jim’s Auto Clinic are: 1)that their facility is always clean and tidy and it has always been this way (even before the pandemic); and 2)that they make donations to very worthy causes.

1

I just went in to ask about an oil change. The lady.... her name was Chrissy at the front desk was completely unprofessional with me. She rolled her eyes didn't answer my question didn't want to help me. Just because of this they lost a $96 sale. I don't understand how they can support and stand by employees who treat customers in this manner. I left feeling very angry that someone would just dismiss me. If she hates her job she should go find something that makes her happy. Jims auto clinic it's not benefiting from keeping her in employed.

5

5

Jim’s Auto Clinic is the best! Not only will they provide a loaner car so you aren’t inconvenienced, they will look over your car and not charge you at all. I have gone here several times and they always provide excellent service and work. If they can’t fix it they will refer you to someone who can. Highly satisfied every time I go there. Will continue to go back with any issues. This business knows how to treat their customers and I appreciate their honesty and business ethic. Highly recommend this business to anyone.

4

They did just what I asked and did it well

5

They did an amazing job diagnosing my car “shaking” when accelerating. They rebalance and aligned my vehicle for little charge and were very honest about the other options I had. They told me there were 3 possible better fixes that would cost and $800 but didn’t seem that my car needed it. My one complaint is that they did not let me know within the hour my car was ready, which costs me missed time at work. However 5/5 stars for customer service, honesty, and workmanship.

5

Honesty, trust, & doing their job isn't listed, and should be. I wish I had found this place long ago. To not be charged as a new customer, getting my car in right away, I could go on, but this is my car place forever. Honesty and trust is hard to find, but I feel you get that here. I tell people about Jim's Auto if they want a true honest mechanic. Thank you Jim's Auto

5