Our car was in desperate need for some suspension work as it was becoming more unnerving and potentially unsafe to drive. I'd known about the issues for awhile and wanted to get the work done before the weather began to change. I drove to 4 different shops in the Colerain area to get estimates to better understand the cost of work. The last place I went to was Jim's Auto Clinic. I chose Jim's Auto Clinic because I'd met Mark personally back in July 2020, and I've also had many interactions with Janet since then. These meetings were not related to my car repairs but for something else. Even so, I got to learn much more about the kind of service the team provides their customers and held them in high regard. Moreover, when I asked for the estimate for the work, not only was it well within those I'd obtained elsewhere, but also they were going to accommodate me with a loaner car to use while mine was being repaired. When I returned to pick up the car, the late-afternoon staff was very helpful in making sure I understood the warranties. They also provided me with a new customer gift card toward future work! Our car feels much more sturdy and durable now that the suspension work has been done, and I and my family have a much greater peace of mind when we use it! UPDATE, 10/23/2020: I have never been to an auto repair place that communicates as effectively with car owners as Mark and the team at Jim's Auto Clinic does! It helps me feel informed and reminds me of a relationship with a doctor's office!